Hi Nelson, I am very sorry to hear about the issues you experienced with the eM Client update. Once more your company is more willing to call your customers liars than even consider the possibility that your application malfunctioned. Response to eM Client below: I didn't use any third part uninstall application. What I can't accept and won't tolerate is being berated and insulted by a representative.
I can accept it when a program malfunctions. My previous version was 8.1979, and, no, I didn't click the wrong option, since there were NO options given. He stated that since version 8, the uninstall process always asks if one wants to preserve the database and that I must have just clicked the wrong option. I would have still been very upset, but my ire would be against the program and not the company. said something like "I'm so sorry," I would probably have chalked this up to just a glitch. Having been involved in technology since the 1980s, I don't consider myself an inexperienced user. about this and his response only made things worse. Gone were all my contacts and all my stored emails (business and personal) dating back years. There was no longer an eM Client folder in the Program Files (x86) folder. The uninstall process just wiped out everything. I launched the uninstall program, and to my horror, there was no option to either select or deselect any database. A few hours later I was contacted by one of their representatives (Gary C.) who instructed me to uninstall the application, making sure not to select the option to delete the database. I contacted eM Client's customer support. I rebooted, and again tried to launch the application, and again, nothing happened. After installation, I tried to open the program, but nothing happened. This morning, I got a message that a new version was available, so I dutifully chose to do the upgrade. It wasn't outstanding, but it did what I wanted, and after I got used to it, I continued using it. I started using eM Client several years ago. Poor, rude and uninformed customer service
If this is about a different issue/report, can you perhaps send us the ID of that reported ticket to so we can go over it and see if there is any other advice we can provide? Thank you and have a great day.
EM CLIENT SUPPORT FORUM WINDOWS
As for the Grammarly issue - was this about their desktop app in combination of Windows 11? That was a system issue that we unfortunately really cannot do anything about until either Windows or Grammarly resolve it. The upgrades to new major versions are purely optional. Also, if you do not want to pay anything again you can just keep using the version you have, we have many users still using version 8, 7, 6 or older to this day.
EM CLIENT SUPPORT FORUM LICENSE
Were you able to resolve the problem with the license yet? If not, you can reach out to to sort this out as they will be able to see all your purchases and help you resolve any problems with them.
EM CLIENT SUPPORT FORUM UPGRADE
Hi Marc, I am sorry to hear you had a bad experience with the upgrade and the support team.
0 kommentar(er)
